Question 1

How fast is pickup?

Accepted Answer

At Everpaw, you can select the pickup window that best suits your needs: Within 2 hours for urgent situations, within 6 hours for same-day service (most commonly chosen), or within 24 hours for next-day collection. Our team covers the Sydney region, and every collection is handled with care and respect.

Question 2

Can I choose cremation options?

Accepted Answer

We specialise exclusively in private cremation, meaning your pet is cremated individually. During the booking process, you can also add optional keepsakes such as an Ink Paw Print or Lock of Fur. Once your booking is complete, you can choose from a range of urns, memorial jewellery, and other personalised items in our Keepsake Store.

Question 3

What areas do you service?

Accepted Answer

Everpaw services the entire Sydney region, including the Northern Beaches, North Shore, Inner West, Eastern Suburbs, Western Sydney, and beyond. If you're unsure whether we cover your area, give us a call and we'll confirm.

Question 4

How much does pet cremation cost in Sydney?

Accepted Answer

At Everpaw, pricing for private cremation starts at $549, which includes compassionate collection from your home across the entire Sydney region, individual cremation of your pet, and hand-delivered return of your pet's ashes. Additional charges may apply for after-hours pickups and optional keepsakes. You can see the exact cost using our Booking Tool, which provides an instant quote.

Question 5

What payment options do you offer?

Accepted Answer

We accept major credit/debit cards and Afterpay, so you can manage payments in a way that works for you. All transactions are secure and processed online.

Question 6

How long does it take to return the ashes?

Accepted Answer

On average, ashes are returned within 5-7 days after cremation. We'll keep you updated throughout and confirm delivery timing when we're in touch.

Question 7

Do you pick up from my home or the vet clinic?

Accepted Answer

Both. We can collect your pet from your home, your vet clinic, or an emergency hospital - wherever you need us. Just let us know during booking, and we'll handle the rest.

Question 8

What happens if my pet passes after hours?

Accepted Answer

Everpaw operates 5AM to 9PM, 7 days a week, so you can call us during these hours for pickup. There may be an additional after-hours fee for bookings outside standard hours, which we'll always confirm upfront.

Question 9

Is my pet cremated individually?

Accepted Answer

Yes, absolutely. At Everpaw, we specialise exclusively in private cremation, which means your pet is always cremated individually. You will receive only your pet's ashes back, never mixed with others. We maintain strict chain-of-custody protocols for complete transparency throughout the entire process.

Question 10

How do I know you're legitimate?

Accepted Answer

Everpaw is a fully registered and insured pet aftercare provider in Sydney, built on trust, transparency, and compassion. We partner only with certified crematoriums and provide real-time tracking links so you can follow every step of your pet's journey.

Question 11

How do I know you'll handle my pet with care?

Accepted Answer

Your pet is treated with dignity and love every step of the way. Our team is trained to handle pets respectfully, and our processes are designed to give families peace of mind during an emotional time. You can track your pet's status in real time through your secure tracking link.

Question 12

How can I track my pet's journey?

Accepted Answer

Every booking comes with a secure tracking link that lets you check your pet's progress in real time. The stages include: Pickup confirmed, In transit, Cremation in progress, Ashes ready, and Ashes returned. This feature makes Everpaw the most transparent pet cremation service in Sydney.

Question 13

Can I witness the cremation?

Accepted Answer

Currently, we do not offer in-person witness services, but this is on our roadmap. We do provide photo verification upon request for added reassurance.

Question 14

Do you offer euthanasia services?

Accepted Answer

No, we do not provide euthanasia, but we work closely with local veterinary clinics and can recommend trusted professionals if needed.